Future of Retail Intelligence
How Gold Maple Voice helps retailers and e-commerce brands understand customers, optimize channels, and drive profitable growth.
Your Partner in Retail Transformation
We combine deep retail expertise with advanced analytics to help brands win in an omnichannel world.
Omnichannel Strategy
We help retailers optimize channel mix, unify customer experience, and maximize ROI across physical and digital touchpoints.
- Channel optimization
- Unified commerce strategy
- Store format innovation
- Phygital experience design
Customer Experience
We help retailers understand customer journeys, reduce friction, and build brand loyalty through personalized experiences.
- Customer journey mapping
- NPS & loyalty drivers
- Friction point analysis
- Personalization strategy
E-commerce Growth
We help D2C brands and traditional retailers accelerate e-commerce growth through UX optimization and conversion rate improvement.
- CRO optimization
- UX/UI research
- Checkout abandonment
- Marketplace strategy
Category Management
We help retailers optimize assortment, pricing, and promotions to maximize category profitability.
- Assortment optimization
- Price elasticity modeling
- Promotion effectiveness
- Private label strategy
Supply Chain & Fulfillment
We help retailers optimize inventory, reduce fulfillment costs, and meet rising customer expectations.
- Inventory optimization
- Last-mile delivery
- BOPIS/curbside pickup
- Returns management
Digital Transformation
We guide retailers through technology modernization, from POS systems to AI-powered personalization.
- Tech stack assessment
- AI/ML implementation
- RFID/IoT adoption
- Legacy modernization
Retail Channels Intelligence
Comprehensive research across all retail channels and formats.
Brick & Mortar
Store performance, footfall analytics, and format innovation
85% of salesE-commerce
D2C, marketplace, and direct-to-consumer strategies
20% CAGRMobile Commerce
App experience, mobile payments, and social commerce
72% of trafficSocial Commerce
Shoppable posts, live shopping, influencer commerce
$1.2T by 2025Gold Maple Voice in Retail
Modern Shopper Journey
Understanding the path to purchase in an omnichannel world.
Awareness
Social media, ads, word of mouth
Consideration
Research, reviews, price compare
Purchase
Checkout, payment, fulfillment
Experience
Unboxing, usage, support
Loyalty
Repeat purchase, advocacy
Omnichannel Transformation
The Challenge
A leading fashion retailer with 500+ stores and e-commerce presence was struggling with siloed channels, inconsistent customer experience, and declining store traffic.
Our Solution
Gold Maple Voice developed a comprehensive omnichannel strategy including:
- Unified customer profile across channels
- BOPIS (Buy Online, Pickup In-Store) implementation
- Personalized email & push notifications
- Store associate digital tools
The Result
Digital Revenue Growth
Store Traffic Increase
Repeat Purchase Rate
Our Retail Expertise
Retail Research Directors
D2C Brands Advised
Emerging Retail Technologies
Innovations shaping the future of shopping.
AI Personalization
Real-time product recommendations and personalized offers
Computer Vision
Cashierless checkout, inventory tracking, heat mapping
RFID
Item-level inventory tracking, smart shelves
AR/VR
Virtual try-on, product visualization, immersive shopping
End-to-End Retail Intelligence
Comprehensive research and advisory services for retailers and brands.
Shopper Insights
Deep-dive research into shopper behavior, preferences, and decision drivers.
- Segmentation & personas
- Path-to-purchase analysis
- Brand perception tracking
- Needs & motivations
Market Entry Strategy
Assess new markets, identify opportunities, and develop winning go-to-market plans.
- Market sizing & forecasting
- Competitive landscape
- Localization strategy
- Channel partner identification
Brand Health Tracking
Monitor brand awareness, consideration, and loyalty metrics over time.
- Brand equity measurement
- NPS & advocacy tracking
- Competitor benchmarking
- Crisis monitoring
Pricing & Promotion
Optimize pricing strategy and promotional effectiveness.
- Price elasticity modeling
- Promotional ROI analysis
- Competitive price tracking
- Dynamic pricing strategy
Product Innovation
Validate new product concepts and optimize existing assortments.
- Concept testing
- Product bundling
- Packaging research
- NPD pipeline optimization
Returns & Reverse Logistics
Reduce return rates and optimize reverse logistics processes.
- Return reason analysis
- Return prevention strategy
- Reverse logistics optimization
- Sustainability impact
The Retail Intelligence Partner
Retail-First Expertise
Our retail practice includes former merchants, e-commerce directors, and store operations leaders from top global retailers.
Proprietary Shopper Panel
Access to 50M+ verified shoppers across 35 countries with 500+ behavioral attributes.
Speed-to-Insight
Executive summaries in 48 hours, comprehensive reports in 10 days — 3x faster than industry average.
Measurable ROI
Every engagement includes clear KPIs and ROI tracking — average client achieves 4.5x return on investment.
Trusted By
Apparel Retailers
Top 10 global fashion brands
E-commerce
Marketplaces & D2C brands
Home & Furniture
Leading home goods retailers
Grocery & CPG
Supermarkets & consumer goods
Luxury Retail
Premium & luxury brands
Health & Beauty
Pharmacy & cosmetics
Ready to Transform Your Retail Strategy?
Partner with Gold Maple Voice to win in the rapidly evolving retail landscape with data-driven customer intelligence.
Speak with Our Retail Experts