See your brand through your customer's eyes.
You train your staff. You design your processes. You invest in experience. But what actually happens when no one from head office is watching? Our mystery audits give you the unvarnished truth — from your showroom floor to your competitor's doorstep.
What happens when you're not watching?
Internal checklists and manager observations are biased. Your customers don't care about your SOPs — they care about how they're treated, how long they wait, and whether the product is in stock.
A mystery audit measures what actually matters: the experience you're delivering, consistently, across every location, every shift, every interaction.
What we measure
- Staff behaviour & adherence to process
- Product availability & merchandising
- Response time & resolution quality
- Infrastructure & ambience
- Competitor benchmarking
Consistency is the hardest part of scaling in India.
Your Delhi store isn't your Bangalore store. Your franchise partner in Jaipur isn't your company-owned outlet in Hyderabad. We help you deliver the same brand promise, everywhere.
We go where your customers are.
Metros, Tier-2, Tier-3, and beyond. We have certified mystery shoppers on the ground in 50+ cities — from Colombo to Siliguri, from Pune to Patna. We recruit shoppers who match your customer profile and blend in seamlessly.
22+ languages. One consistent evaluation framework.
Indian cities
On-ground certified auditors
95% audit completion rate within 7 days
Four steps to operational truth.
Not just data. Not just scores. Actionable intelligence that helps you fix what's broken.
Audit design & calibration
We work with you to define what 'good' looks like. Your brand standards, your customer promise, your non-negotiables — we translate them into objective, measurable checkpoints that any auditor can evaluate consistently.
Shopper recruitment & briefing
We recruit mystery shoppers who match your target customer profile. Each shopper is thoroughly briefed on the scenario, the specific behaviours to observe, and how to document their experience without raising suspicion.
On-ground execution
Shoppers visit locations unannounced, following the exact customer journey. They document every interaction — wait times, staff behaviour, product availability, ambience — through our mobile app, including photos and audio notes.
Analysis & action planning
You don't need another spreadsheet. You need to know what's working, what's broken, and who's responsible. We deliver an interactive dashboard with store-level scores, trend analysis, and prioritized recommendations.
500+ certified mystery shoppers. Pan-India.
We don't outsource to third-party panel aggregators. Our auditors are recruited, trained, and certified by Gold Maple Voice. They follow the same protocol, use the same app, and deliver the same quality — whether they're auditing a showroom in South Delhi or a dealership in Dibrugarh.
- Certified after 40+ hours of training
- Real-time reporting via our proprietary app
- Photo and video evidence capture
- Live dashboard updates within 24 hours
How do you stack up against the competition?
You know what your stores look like. But do you know what your customers experience when they walk into a competitor's outlet? We conduct parallel mystery audits of your top 3 competitors — same locations, same scenarios, same evaluation criteria — so you know exactly where you win and where you lose.
- Competitive scorecards by location
- Gap analysis & quick-win opportunities
- Market positioning intelligence
Stop guessing. Start auditing.
You don't need more opinions. You need evidence. Our mystery audits give you the unvarnished truth — and a clear path to fix what's broken.
All audits conducted under strict confidentiality. Competitor audits are ethical and fully compliant with industry standards.